What type of call center services do you require? Customer Service (inbound call center services will handle inquires, feedback etc.) Order Processing (inbound call center services will handle orders placed via phone) Lead Generation (outbound call center services will contact potential prospects) Telemarketing (outbound call center services will provide telemarketing services) Appointment Setting (outbound call center sets appointments with prospects) Help Desk/Tech Support (inbound call center provides tech support) Manage Online Chats (inbound call center services will monitor online "live chats") Market Research/Surveys (outbound call center services will conduct surveys etc.) Database Updating (outbound call center will "scrub"/verify list of contacts) Answering Services (inbound call center will answer calls for customer) Other Call Center Services
What is your estimated numbers of calls per month? Choose One... 0-500 501-2,500 2,501-5,000 5,000-20,000 20,000+ To be Determined
What hours will you require call center services? Choose One... 24/7 During normal business hours To be determined
Do you currently or have you in the past, utilized a third party vendor to perform these call center services? Choose One... Yes No
When do you wish to begin utilizing call center services? Choose One... ASAP Within 2 months 2-6 months To be determined
What is the focus of your call center services request? Choose one... Businesses Consumers Both To be determined
Please describe any additional information or requirements regarding your call center services request:
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